Associate Director, Experience Assurance at PK Global in Remote
Overview PK, the experience engineer firm, is seekingan Associate Director to join our team as a full-time employee. This role is responsible for leading the delivery of Experience Assurance within the Automation Service Line with the ability and presence to meet deliver targets of specific Key Performance Indicators (KPIs). It is a client focused role that seeks to bring PK's strong presence and offering around Experience Assurance to specific client projects. Additionally, where applicable, there will be an opportunity to participate in growing business within the clients where we are delivering. PK is open to remote locations, excluding Colorado. Responsibilities Provide Experience Assurance oversight and thought leadership within the software quality space to projects within the assigned client relationships. Lead Quality Assurance, Test Data Management best practices, Test Automation, Performance, Accessibility efforts. Collaborate with Talent Acquisition team on identifying and onboarding required resources. Lead Client Engagements for each assigned client. Provide Team leadership for onshore and offshore delivery teams. Provide single-point-of-contact relationship with clients for status reporting, escalations. Coordination with ProKarma PMO and Process Leadership to develop appropriate client delivery process, and oversight. Identify opportunities for PK Automation Service Line services, including Test Automation, Accessibility Testing, Performance Testing, Usability Testing and others across client account. Participate in Pre-Sales activities - meet with account team and clients, develop & deliver proposals and estimates, identify opportunities for PK growth within client environments. Deliver against Service Line KPI commitments as agreed to annually. Recurring status and KPI reporting to client, PK project team and Service Line leadership. Qualifications Must have 7
years of experience in delivering QA services (Automation, Accessibility, Performance, other testing). Consulting experience is preferred. Strong hands-on experience in prescribing, defining and delivering experience assurance solutions, including Test Automation, User Experience Testing, Accessibility Testing, Performance Testing across digital channels and platforms. Well versed in Industry Accessibility standards such as WCAG. Strong understanding & competency of PK's Automation Service Line technical services/solutions and the ability to identify and suggest opportunities for additional PK business. Experience with delivery of quality assurance services and solutions across all current application platforms and tech stacks - Web, API, Mobile, etc. Experience with compliance testing, particularly focused in highly regulated industries such as healthcare and financial services. Innovation/Solution mindset is a must. Ability to demonstrate effective problem-solving skills and de-escalation practices. Strong written & verbal communication skills are required, as well as presentation skills that business acumen. Demonstrated ability to turn information into insight. Strong integrity, professionalism, and leadership skills are required. Ability to work in a fluid, high volume work environment and deal with frequent changes, delays or unexpected events. Experience in leading and managing multiple onshore and offshore teams. Candidate must be highly organized have demonstrated project management skills. Ability to take direction and work with minimal supervision is required. Experience leading projects within an Agile methodology is required - Agile certifications are preferred. Hands-on experience leading quality programs with Ci/CD/CT and DevOps is required. Ability to travel up to 50% of the time. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at PK are based exclusively on merit. PK does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, including gender identity and identity expression, national origin, age, or any other characteristic protected by law.
Salary Range:
$200K -- $250K
Minimum Qualification
Quality AssuranceEstimated Salary: $20 to $28 per hour based on qualifications.
years of experience in delivering QA services (Automation, Accessibility, Performance, other testing). Consulting experience is preferred. Strong hands-on experience in prescribing, defining and delivering experience assurance solutions, including Test Automation, User Experience Testing, Accessibility Testing, Performance Testing across digital channels and platforms. Well versed in Industry Accessibility standards such as WCAG. Strong understanding & competency of PK's Automation Service Line technical services/solutions and the ability to identify and suggest opportunities for additional PK business. Experience with delivery of quality assurance services and solutions across all current application platforms and tech stacks - Web, API, Mobile, etc. Experience with compliance testing, particularly focused in highly regulated industries such as healthcare and financial services. Innovation/Solution mindset is a must. Ability to demonstrate effective problem-solving skills and de-escalation practices. Strong written & verbal communication skills are required, as well as presentation skills that business acumen. Demonstrated ability to turn information into insight. Strong integrity, professionalism, and leadership skills are required. Ability to work in a fluid, high volume work environment and deal with frequent changes, delays or unexpected events. Experience in leading and managing multiple onshore and offshore teams. Candidate must be highly organized have demonstrated project management skills. Ability to take direction and work with minimal supervision is required. Experience leading projects within an Agile methodology is required - Agile certifications are preferred. Hands-on experience leading quality programs with Ci/CD/CT and DevOps is required. Ability to travel up to 50% of the time. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at PK are based exclusively on merit. PK does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, including gender identity and identity expression, national origin, age, or any other characteristic protected by law.
Salary Range:
$200K -- $250K
Minimum Qualification
Quality AssuranceEstimated Salary: $20 to $28 per hour based on qualifications.
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